Thank you for taking the time to contact the City Manager regarding your concerns or requests. The City of Hiawatha strives to maintain an open and positive relationship with the citizens and understands to be successful, the relationship must be based on mutual confidence and trust. All complaints and requests received by the City Manager will be fully and impartially investigated to determine the validity and appropriate course of action to take on a case by case basis. The City Manager may contact you to obtain more information as necessary to process your request.
Important contact information for City of Hiawatha.
To ALL AUTOPAY Customers:
To keep on top of security matters, the payment method attached to your Hiawatha Water Account needs to be confirmed in our payment software. This confirmation of payment needs to be done to verify your account information with our newly updated GWorks Software. The updating process is simple, just contact our office at 319-393-5556 prior to October 1, 2024 to have this updated before the next auto payment occurs.
Any account which is not updated prior to 10/14/2024, will have their next ACH payment returned. A returned ACH payment could lead to an extra charge and/or a disruption in water service.
***Note*** Some of our customers have already completed this update. If that is you, we appreciate you taking the time to have completed this update!
Thank You!
Hiawatha Water Department