New Application for Water Service
New Customer Information
If you wish to have your account setup for automatic payments, please go to our FrontDesk online payment system and register your account online. There you are able to setup your account for automatic withdrawals from a checking or savings account or a credit or debit card. The automatic withdrawal will occur on the 15th of every month. To get registered thru our new FrontDesk payment system click on the “Pay Water Bill” link under Helpful Links to the left of this screen then click “Pay My Bill” on the next screen. Be sure to have your newest water bill in hand and click on “Create Now”. Or contact the Water Office at 319-393-5556
Updated 03/29/2023
Water Department Rules and Regulations
Updated 03/29/2023
Request for sewer waiver due to the installation of a second water meter with an Irrigation system or hose bibs.
Backflow Prevention Assembly Test Data Form
Easily pay your Hiawatha water bill here.
The City of Hiawatha licenses all refuse haulers who are able to pick up garbage from your property.
Access applications for water service and other water department related forms.
Have a question about PFAS? We have an answer.
Have a question? We have an answer.
Contact information for Water Department staff.
To ALL AUTOPAY Customers:
To keep on top of security matters, the payment method attached to your Hiawatha Water Account needs to be confirmed in our payment software. This confirmation of payment needs to be done to verify your account information with our newly updated GWorks Software. The updating process is simple, just contact our office at 319-393-5556 prior to October 1, 2024 to have this updated before the next auto payment occurs.
Any account which is not updated prior to 10/14/2024, will have their next ACH payment returned. A returned ACH payment could lead to an extra charge and/or a disruption in water service.
***Note*** Some of our customers have already completed this update. If that is you, we appreciate you taking the time to have completed this update!
Thank You!
Hiawatha Water Department